Privacy Policy

1. Introduction

Exclusive Trips Ltd ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
Exclusive Trips Ltd
1st Floor, 8 Town Quay Wharf, Abbey Rd, Barking IG11 7BZ
Email: privacy@exclusivetrips.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

2.1 Information you provide to us:

• Name, email address, phone number, and postal address
• Passport details and date of birth (for booking purposes)
• Payment information (credit/debit card details)
• Travel preferences and special requirements
• Dietary requirements or medical conditions relevant to your travel
• Emergency contact details

2.2 Information collected automatically:

• IP address and browser type
• Device information
• Pages visited and time spent on our website
• Referring website
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use your personal data for the following purposes:

• To process bookings: Making reservations with airlines, hotels, and other travel providers
• To communicate with you: Sending booking confirmations, travel documents, and important updates
• To provide customer service: Responding to enquiries and resolving issues
• To process payments: Handling transactions securely
• To send marketing communications: With your consent, sending newsletters and special offers
• To improve our services: Analysing website usage and customer feedback
• To comply with legal obligations: Meeting regulatory and legal requirements

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfil our contract with you (e.g., booking a holiday)
• Consent: Where you have given explicit consent (e.g., marketing emails)
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing required by law

5. Sharing Your Information

We may share your personal data with:

• Travel suppliers: Airlines, hotels, tour operators, and transfer companies to fulfil your booking
• Payment processors: To process secure payments
• Insurance providers: If you purchase travel insurance through us
• Government authorities: Where required by law (e.g., border control, visa applications)
• Service providers: IT support, marketing platforms, and other business services

We do not sell your personal data to third parties for marketing purposes.

6. International Transfers

Your data may be transferred to countries outside the UK/EEA to fulfil your travel booking. When this happens, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK ICO
• Transfers to countries with adequate data protection laws
• Other lawful transfer mechanisms

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and fulfil your bookings
• Comply with legal and regulatory requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

Marketing preferences are retained until you unsubscribe or request deletion.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (subject to legal requirements)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@exclusivetrips.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption for data transmission
• Secure payment processing (PCI DSS compliant)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

10. Marketing Communications

With your consent, we may send you marketing communications about our products, services, and special offers. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@exclusivetrips.co.uk
• Updating your preferences in your account settings

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

Exclusive Trips Ltd
1st Floor, 8 Town Quay Wharf, Abbey Rd, Barking IG11 7BZ
Phone: 020 3474 5411
Email: privacy@exclusivetrips.co.uk